The Fallbrook Pop Warner Association Conference Officers are responsible for the smooth operation of the football and cheerleading season. They are responsible for literally hundreds of children and parents. They are inundated every season with e-mails and phone calls from parents and coaches with questions, concerns or issues relating to our Association.
In order to reduce the stress on everyone that makes our league possible we have a very strict procedure on dealing with complaints and issues. This is a reminder to everyone as to whom you should contact in the event of a problem. (Please keep in mind that everyone is a volunteer and while your issue is important to us, we all have other commitments that might take priority).
If the chain of command is not followed, the complaint will be rejected.
The first person to contact regarding any issue, concern or question you might have is the Team Mom or Head Coach of your child’s team. Even if you have a complaint about your Head Coach you must bring it to their attention first.
If you cannot resolve an issue with you Head Coach then you must put the complaint in writing and sign it (email is not acceptable) and hand it in to the attention of the Player Agent (if your issue is with another athlete), Coaches Agent (if your issue is with a Coach) or Cheer coordinator (if your issue is cheer related).
So when do you contact Palomar Conference Board Members?
There are only two people from your Association who can contact Conference, your Association Football President or Cheer Coordinator.
If you have an issue that you believe should come to the attention of the Conference - Please do this through one of your two Conference Representatives. If you have a grievance with your Association Board of Directors, then and only then may you submit a FORMAL grievance IN WRITING to our representative at Palomar Conference.
When do I contact National Pop Warner?
National Pop Warner does not address local complaints. Any complaints addressed to them will be delegated back to Palomar Pop Warner. The de fact position is that decisions of the Palomar Conference are FINAL! If you contact National, it will be kicked back to the Conference!
ALWAYS try to resolve the issue at lowest point you can and make sure that has been exhausted prior to going up to the next person in the chain.
Remember, your Association Officers are there to make sure that football and cheer teams are run according to the rules; they are NOT there to tell coaches how or who to coach.
Failure to follow this procedure will most likely result in your complaint being unheard or given any consideration at any level.
The following issues or complaints will not be addressed under any circumstances.
· Playing time (unless it is less the official records show less than the minimum plays)
· Playing positions/ Cheerleading squad positions
· Coaching plans i.e. schemes or routines
· League By-laws of the Policies and Procedures.
Click here for a copy of the complaint form to print out and hand in.